Legal
Privacy Policy
Last updated: 17 October 2026
Your privacy matters
This Privacy Policy explains how PlanAway collects, uses, stores, and protects personal data when you visit our website plan-away.com or use our travel-planning mobile app on iOS or Android.
On this page
PlanAway (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by PlanAway.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, PlanAway. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
PlanAway (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by PlanAway.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, PlanAway. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
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Definitions and key terms
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Laura Richter, Konrad-Adenauer-Ring 6, 68723 Plankstadt that is responsible for your information under this Privacy Policy.
Country: where PlanAway or the owners/founders of PlanAway are based, in this case is Germany
Customer: refers to the company, organization or person that signs up to use the PlanAway Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit PlanAway and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by PlanAway or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by PlanAway as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: PlanAway’s site, which can be accessed via this URL: https://www.plan-away.com
You: a person or entity that is registered with PlanAway to use the Services.
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Laura Richter, Konrad-Adenauer-Ring 6, 68723 Plankstadt that is responsible for your information under this Privacy Policy.
Country: where PlanAway or the owners/founders of PlanAway are based, in this case is Germany
Customer: refers to the company, organization or person that signs up to use the PlanAway Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit PlanAway and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by PlanAway or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by PlanAway as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: PlanAway’s site, which can be accessed via this URL: https://www.plan-away.com
You: a person or entity that is registered with PlanAway to use the Services.
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What Information Do We Collect?
What Information Do We Collect?
We collect information from you when you visit our app, register on our site, place an order, or fill out a form.
Name / Username
Email Addresses
Password
We also collect information from mobile devices for a better user experience, although these features are completely optional:
Location data (used for the Discover tab to show nearby tours and activities)
Camera access (used to take photos for your trip album)
Photo gallery access (used to upload photos to your trip album)
We collect information from you when you visit our app, register on our site, place an order, or fill out a form.
Name / Username
Email Addresses
Password
We also collect information from mobile devices for a better user experience, although these features are completely optional:
Location data (used for the Discover tab to show nearby tours and activities)
Camera access (used to take photos for your trip album)
Photo gallery access (used to upload photos to your trip album)
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How Do We Use The Information We Collect?
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our app (we continually strive to improve our app offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To send periodic emails
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our app (we continually strive to improve our app offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To send periodic emails
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When does PlanAway use end user information from third parties?
When does PlanAway use end user information from third parties?
PlanAway will collect End User Data necessary to provide the PlanAway services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
PlanAway will collect End User Data necessary to provide the PlanAway services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
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When does PlanAway use customer information from third parties?
When does PlanAway use customer information from third parties?
We receive some information from third parties when you contact us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
We receive some information from third parties when you contact us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
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Do we share the information we collect with third parties?
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
We may share the information that we collect, both personal and non-personal, with third parties such as contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
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Where and when is information collected from customers and end users?
Where and when is information collected from customers and end users?
PlanAway will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
PlanAway will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
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How Do We Use Your Email Address?
How Do We Use Your Email Address?
By submitting your email address on this app, you agree to receive transactional emails from us (e.g. account-related messages). We do not send unsolicited commercial emails or newsletters.
By submitting your email address on this app, you agree to receive transactional emails from us (e.g. account-related messages). We do not send unsolicited commercial emails or newsletters.
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How Long Do We Keep Your Information?
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide PlanAway to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
We keep your information only so long as we need it to provide PlanAway to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
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How Do We Protect Your Information?
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to PlanAway or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to PlanAway or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
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Could my information be transferred to other countries?
Could my information be transferred to other countries?
PlanAway is incorporated in Germany. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
PlanAway is incorporated in Germany. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
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Is the information collected through the PlanAway Service secure?
Is the information collected through the PlanAway Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
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Can I update or correct my information?
Can I update or correct my information?
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems by cancelling your account.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems by cancelling your account.
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Sale of Business
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of PlanAway, or that portion of PlanAway to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of PlanAway, or that portion of PlanAway to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
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Affiliates
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with PlanAway, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with PlanAway, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
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Governing Law
Governing Law
This Privacy Policy is governed by the laws of Germany without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.
The laws of Germany, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or international laws.
By using PlanAway or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
This Privacy Policy is governed by the laws of Germany without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.
The laws of Germany, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or international laws.
By using PlanAway or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
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Your Consent
Your Consent
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
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Links to Other Websites
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by PlanAway. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies.
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by PlanAway. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies.
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Cookies
Cookies
PlanAway uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
PlanAway uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
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Blocking and disabling cookies and similar technologies
Blocking and disabling cookies and similar technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser.
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser.
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Payment Details
Payment Details
In-app purchases and subscriptions are processed entirely by Apple (App Store) or Google (Play Store) via RevenueCat. PlanAway does not store or process your credit card or payment details directly. In respect to any payment processing details, we commit that this confidential information will be stored in the most secure manner possible.
In-app purchases and subscriptions are processed entirely by Apple (App Store) or Google (Play Store) via RevenueCat. PlanAway does not store or process your credit card or payment details directly. In respect to any payment processing details, we commit that this confidential information will be stored in the most secure manner possible.
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Kids’ Privacy
Kids’ Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
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Changes To Our Privacy Policy
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
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Third-Party Services
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that PlanAway shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. PlanAway does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that PlanAway shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. PlanAway does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
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Tracking Technologies
Tracking Technologies
Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
Google Maps API collects information that is held in accordance with its Privacy Policy: https://policies.google.com/privacy
Local Storage
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
Google Maps API collects information that is held in accordance with its Privacy Policy: https://policies.google.com/privacy
Local Storage
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
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Third-Party Service Providers
Third-Party Service Providers
We use the following third-party services to operate and improve PlanAway. Each of these services may collect and process personal data in accordance with their own privacy policies.
Google Firebase (Google LLC)
We use Firebase, a platform developed by Google, for the following purposes:
Firebase Authentication – manages user sign-in and account security. Firebase may process your email address and authentication tokens.
Cloud Firestore – our database for storing trip data, itineraries, budgets and other app content you create.
Firebase Analytics – collects anonymized usage data to help us understand how the app is used (e.g. which features are used most). No personally identifiable information is linked to analytics events.
Firebase Crashlytics – automatically collects crash reports and error logs to help us fix technical issues. Reports may include device type, OS version and app state at the time of the crash.
Firebase Cloud Messaging – used to deliver push notifications to your device.
Firebase Storage – stores files you upload such as trip photos and documents.
Privacy Policy: https://firebase.google.com/support/privacy
Viator (Tripadvisor LLC)
The PlanAway app displays tour and activity suggestions powered by the Viator API. When you view or tap on a Viator listing, your request may be transmitted to Viator’s servers. PlanAway does not share your personal account data with Viator. If you click through to book a tour on Viator’s platform, Viator’s own privacy policy applies.
Privacy Policy: https://www.viator.com/support/privacyPolicy
GetYourGuide (GetYourGuide Deutschland GmbH)
The PlanAway app may display tour and activity suggestions powered by the GetYourGuide API. When you view or tap on a GetYourGuide listing, your request may be transmitted to GetYourGuide’s servers. PlanAway does not share your personal account data with GetYourGuide. If you click through to book a tour on GetYourGuide’s platform, GetYourGuide’s own privacy policy applies.
Privacy Policy: https://www.getyourguide.com/pages/privacy-policy
RevenueCat (RevenueCat, Inc.)
We use RevenueCat to manage in-app subscriptions and purchases. RevenueCat may process your device ID, purchase history and subscription status to enable and verify your PlanAway Premium subscription. Payment processing itself is handled entirely by Apple (App Store) or Google (Play Store) — PlanAway and RevenueCat never receive your credit card details.
Privacy Policy: https://www.revenuecat.com/privacy
Mapbox (Mapbox, Inc.)
We use Mapbox to render the interactive world map within the app. Mapbox may collect anonymized map tile request data. No personal account information is shared with Mapbox.
Privacy Policy: https://www.mapbox.com/legal/privacy
Apple Sign In / Google Sign In
You may choose to sign in to PlanAway using your Apple ID or Google account. In this case, Apple or Google will share limited profile information (name and email address) with us to create your account. We do not receive your Apple or Google password.
Apple Privacy Policy: https://www.apple.com/legal/privacy Google Privacy Policy: https://policies.google.com/privacy
We use the following third-party services to operate and improve PlanAway. Each of these services may collect and process personal data in accordance with their own privacy policies.
Google Firebase (Google LLC)
We use Firebase, a platform developed by Google, for the following purposes:
Firebase Authentication – manages user sign-in and account security. Firebase may process your email address and authentication tokens.
Cloud Firestore – our database for storing trip data, itineraries, budgets and other app content you create.
Firebase Analytics – collects anonymized usage data to help us understand how the app is used (e.g. which features are used most). No personally identifiable information is linked to analytics events.
Firebase Crashlytics – automatically collects crash reports and error logs to help us fix technical issues. Reports may include device type, OS version and app state at the time of the crash.
Firebase Cloud Messaging – used to deliver push notifications to your device.
Firebase Storage – stores files you upload such as trip photos and documents.
Privacy Policy: https://firebase.google.com/support/privacy
Viator (Tripadvisor LLC)
The PlanAway app displays tour and activity suggestions powered by the Viator API. When you view or tap on a Viator listing, your request may be transmitted to Viator’s servers. PlanAway does not share your personal account data with Viator. If you click through to book a tour on Viator’s platform, Viator’s own privacy policy applies.
Privacy Policy: https://www.viator.com/support/privacyPolicy
GetYourGuide (GetYourGuide Deutschland GmbH)
The PlanAway app may display tour and activity suggestions powered by the GetYourGuide API. When you view or tap on a GetYourGuide listing, your request may be transmitted to GetYourGuide’s servers. PlanAway does not share your personal account data with GetYourGuide. If you click through to book a tour on GetYourGuide’s platform, GetYourGuide’s own privacy policy applies.
Privacy Policy: https://www.getyourguide.com/pages/privacy-policy
RevenueCat (RevenueCat, Inc.)
We use RevenueCat to manage in-app subscriptions and purchases. RevenueCat may process your device ID, purchase history and subscription status to enable and verify your PlanAway Premium subscription. Payment processing itself is handled entirely by Apple (App Store) or Google (Play Store) — PlanAway and RevenueCat never receive your credit card details.
Privacy Policy: https://www.revenuecat.com/privacy
Mapbox (Mapbox, Inc.)
We use Mapbox to render the interactive world map within the app. Mapbox may collect anonymized map tile request data. No personal account information is shared with Mapbox.
Privacy Policy: https://www.mapbox.com/legal/privacy
Apple Sign In / Google Sign In
You may choose to sign in to PlanAway using your Apple ID or Google account. In this case, Apple or Google will share limited profile information (name and email address) with us to create your account. We do not receive your Apple or Google password.
Apple Privacy Policy: https://www.apple.com/legal/privacy Google Privacy Policy: https://policies.google.com/privacy
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Information about General Data Protection Regulation (GDPR)
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
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What is GDPR?
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
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What is personal data?
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
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Why is GDPR important?
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At PlanAway we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At PlanAway we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
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Individual Data Subject’s Rights - Data Access, Portability and Deletion
Individual Data Subject’s Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. PlanAway processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are committed to helping our customers meet the data subject rights requirements of GDPR. PlanAway processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
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California Residents
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
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California Online Privacy Protection Act (CalOPPA)
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Right to request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Right to request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
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Embedded Widgets and External Content
Embedded Widgets and External Content
The PlanAway app and website may embed widgets or iframes provided by third-party services to display content such as tour listings and booking options. These embedded elements are loaded directly from the third party’s servers and may set their own cookies or collect technical data (such as your IP address and browser type) in accordance with their own privacy policies.
Current embedded third-party widgets include:
Viator Tour Widget – displays bookable tours and activities directly on the website. Governed by Viator’s Privacy Policy: https://www.viator.com/support/privacyPolicy
GetYourGuide listings are linked to externally rather than embedded; no GetYourGuide widget or iframe is loaded on our website.
The PlanAway app and website may embed widgets or iframes provided by third-party services to display content such as tour listings and booking options. These embedded elements are loaded directly from the third party’s servers and may set their own cookies or collect technical data (such as your IP address and browser type) in accordance with their own privacy policies.
Current embedded third-party widgets include:
Viator Tour Widget – displays bookable tours and activities directly on the website. Governed by Viator’s Privacy Policy: https://www.viator.com/support/privacyPolicy
GetYourGuide listings are linked to externally rather than embedded; no GetYourGuide widget or iframe is loaded on our website.
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Cookies and Consent (Website)
Cookies and Consent (Website)
Our website at https://www.plan-away.com uses cookies. When you first visit our website you will be shown a cookie banner asking for your consent before any non-essential cookies are set.
Our cookie banner offers two options: Only essential and Accept all. We distinguish between the following categories:
Strictly necessary – storing your cookie preference in the browser’s Local Storage so we do not ask you again on your next visit. This is set regardless of your choice.
Non-essential (accepted only with “Accept all”) – cookies or similar tracking set by embedded third-party content, such as the Viator widget. If you choose “Only essential”, no third-party widgets are loaded.
You can withdraw or change your cookie consent at any time by clicking the “Cookie Settings” link in the footer of our website. You may also configure your browser to block or delete Local Storage data; note that doing so will reset your cookie preference and the banner will appear again on your next visit.
The mobile app itself does not use browser cookies. App-specific analytics and crash-reporting data is handled by Firebase as described in the Third-Party Service Providers section above.
Our website at https://www.plan-away.com uses cookies. When you first visit our website you will be shown a cookie banner asking for your consent before any non-essential cookies are set.
Our cookie banner offers two options: Only essential and Accept all. We distinguish between the following categories:
Strictly necessary – storing your cookie preference in the browser’s Local Storage so we do not ask you again on your next visit. This is set regardless of your choice.
Non-essential (accepted only with “Accept all”) – cookies or similar tracking set by embedded third-party content, such as the Viator widget. If you choose “Only essential”, no third-party widgets are loaded.
You can withdraw or change your cookie consent at any time by clicking the “Cookie Settings” link in the footer of our website. You may also configure your browser to block or delete Local Storage data; note that doing so will reset your cookie preference and the banner will appear again on your next visit.
The mobile app itself does not use browser cookies. App-specific analytics and crash-reporting data is handled by Firebase as described in the Third-Party Service Providers section above.
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Contact Form
Contact Form
Our website at plan-away.com/faq#contact offers a contact form as an alternative way to reach us. When you submit the form, we collect the following information:
Your name
Your email address
The content of your message
We use this information solely to respond to your enquiry. Your data is not used for marketing purposes, not shared with third parties beyond what is necessary to deliver your message to us (e.g. the form processing service used by our website builder), and not stored longer than needed to handle your request.
Submitting the contact form is voluntary. You may alternatively reach us directly at support@plan-away.com.
Our website at plan-away.com/faq#contact offers a contact form as an alternative way to reach us. When you submit the form, we collect the following information:
Your name
Your email address
The content of your message
We use this information solely to respond to your enquiry. Your data is not used for marketing purposes, not shared with third parties beyond what is necessary to deliver your message to us (e.g. the form processing service used by our website builder), and not stored longer than needed to handle your request.
Submitting the contact form is voluntary. You may alternatively reach us directly at support@plan-away.com.
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Contact Us
Contact Us
Don’t hesitate to contact us if you have any questions about this Privacy Policy.
Via Email: support@plan-away.com
Via our website: https://www.plan-away.com
Don’t hesitate to contact us if you have any questions about this Privacy Policy.
Via Email: support@plan-away.com
Via our website: https://www.plan-away.com